Shipping policy

We aim to process and dispatch all orders as quickly as possible. Processing times may vary during busy periods, public holidays, or where an order includes personalisation. Estimated delivery timeframes are provided as a guide only and are not guaranteed.

United Kingdom Orders:

All applicable UK taxes are included in the purchase price. Once your order has been dispatched, you will receive confirmation of shipment where applicable. While we make every effort to ensure your order arrives within the estimated delivery timeframe, delays caused by postal services or circumstances beyond our control may occasionally occur.

International Orders:

Orders placed for delivery outside of the United Kingdom may be subject to customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country. These charges are not included in the item price or shipping costs at checkout and must be paid by the customer where applicable.

We have no control over these charges and cannot advise on their amount, as they vary by country. We recommend checking with your local customs authority before placing an order if you are unsure whether additional charges may apply.

Customers are responsible for complying with their country’s import requirements, providing any information requested by customs authorities or the delivery carrier, and paying any applicable customs duties, taxes, and fees to enable delivery of their order.

Returned International Shipments:

If an international order is returned to us because customs charges remain unpaid, delivery is refused, required customs information is not provided, or the parcel is not collected within the carrier’s required timeframe, we reserve the right to refuse a refund for personalised items.

For non-personalised items, any eligible refund may be reduced by the original shipping cost, return shipping charges, customs duties, taxes, handling fees, and any other costs incurred by us as a result of the return.

Customs Clearance:

Delays caused by customs inspections, import processing, postal services, or circumstances beyond our control are outside of our responsibility. While we will do our best to assist where possible, we are unable to guarantee delivery dates once an order has been dispatched.

By placing an order with us, you acknowledge and agree that you are responsible for complying with your country’s import requirements, paying any applicable customs duties, taxes, and fees, and accepting delivery of your order. Failure to do so may result in the parcel being returned and may affect your eligibility for a refund in accordance with our Returns & Exchanges Policy.